Warranty Information

1-Year Warranty

At Plery SriLanka, we stand behind every product we sell. All routers and networking devices purchased from our store come with a 1-year manufacturer's warranty from the date of purchase.

What's Covered

  • Manufacturer defects – Any fault arising from the manufacturing process
  • Hardware failures – Internal component failures under normal use conditions
  • Faulty accessories – Defective cables, adapters, or other included accessories

What's Not Covered

  • Physical damage caused by misuse, drops, or accidents
  • Water or liquid damage
  • Damage caused by power surges or improper electrical connections
  • Unauthorized modifications or repairs
  • Normal wear and tear

How to Make a Warranty Claim

  1. Contact us within 24 hours of receiving a damaged or defective item. For issues discovered during use, contact us as soon as the problem arises within the 1-year warranty period.
  2. Provide proof of purchase – Share your order number or receipt.
  3. Describe the issue – Give us a clear description of the defect or problem, along with photos or videos if possible.
  4. Inspection & assessment – Our team will review your claim and advise on the next steps (repair, replacement, or refund).
  5. Resolution – Once approved, we will arrange a repair or replacement at no additional cost to you.

Contact Us

To initiate a warranty claim or for any warranty-related questions, please reach out to us:

Our team is available to assist you and ensure your issue is resolved as quickly as possible.

This warranty applies to all products sold by Plery SriLanka. For our returns and refund policy, please visit our Refund Policy page.